Privacy policy

Privacy Policy

At Norcrest, we respect your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect the following information:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Payment information;
  • IP address;
  • Device and browser information;
  • Order history;
  • Communications with our customer support team.

How We Use Your Information

We use your information to:

  • Process and fulfill orders;
  • Provide customer support;
  • Communicate regarding purchases and inquiries;
  • Improve our website and services;
  • Detect fraud and maintain security;
  • Comply with legal obligations;
  • Send promotional communications where permitted by law or where consent has been obtained.

Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

Sharing Information

We may share your information with trusted third parties necessary to operate our business, including:

  • Payment processors;
  • Shipping and logistics providers;
  • Fraud prevention services;
  • Website hosting providers;
  • Analytics and marketing service providers.

These third parties are required to handle information appropriately and only for authorized purposes.

We do not sell personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember preferences;
  • Improve user experience;
  • Analyze website traffic;
  • Support advertising and marketing activities.

You may modify your browser settings to manage cookies, although certain features of the website may not function properly if cookies are disabled.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is completely secure.

Your Rights

Subject to applicable law, you may request:

  • Access to your personal information;
  • Correction of inaccurate information;
  • Information about how your data is used;
  • Withdrawal of consent where applicable.

Requests may be submitted using the contact information below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will become effective when posted on our website.

Contact

For privacy-related questions or requests, please contact:

Email: contact@norcrestshop.com