Shipping Policy

At Norcrest, we aim to provide a reliable, transparent, and convenient shipping experience. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, tracking, and procedures for delayed or missing parcels.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during promotional periods, seasonal sales, public holidays, periods of unusually high order volume, payment reviews, or other unforeseen circumstances.

Order processing time is separate from the estimated shipping time.

Shipping Methods and Estimated Delivery Times

We currently offer the following shipping options for eligible orders delivered within the United Kingdom:

• FREE Tracked Shipping: estimated delivery within 4–18 business days after dispatch.
• Priority Shipping (Royal Mail Tracked): estimated delivery within 3–14 business days after dispatch.

Priority Shipping gives the order priority within the available processing and shipping network. It does not guarantee delivery on a particular date.

Depending on the origin of the shipment, destination, and logistics route, an order may be handled by one or more international or domestic logistics partners before being transferred to Royal Mail or another local delivery provider for final delivery.

Shipping estimates are provided for guidance only and are not guaranteed. Business days exclude Saturdays, Sundays, and United Kingdom public holidays.

Shipping Costs

Available shipping methods and any applicable charges will be displayed during checkout before payment is completed.

Unless otherwise stated, shipping charges are displayed in Pound Sterling (GBP).

Promotional free shipping may be subject to specific terms, minimum order values, destination restrictions, or limited promotional periods.

Order Confirmation and Dispatch

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will normally send a shipping confirmation containing available tracking information.

Please ensure that your email address is entered correctly and check your spam or junk folder if you do not receive an expected message.

Tracking Information

Where tracking is available, tracking details will be sent by email after dispatch.

Tracking information may take several business days to display its first update, particularly while an international shipment is being transferred between logistics providers.

Temporary pauses between tracking updates do not necessarily mean that the parcel has stopped moving or has been lost.

In some cases, a new local tracking number may be issued when the parcel is transferred to Royal Mail or another final-mile delivery provider.

Split Shipments

Orders containing multiple products may be dispatched separately due to product availability, fulfilment locations, parcel-size restrictions, or operational requirements.

If your order is divided into multiple parcels, you may receive separate tracking numbers and the parcels may arrive on different dates.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

• Customs or border-processing procedures;
• Carrier or postal disruptions;
• Severe weather conditions;
• Public holidays or postal strikes;
• Transport or aviation disruptions;
• High seasonal shipping volumes;
• Security or fraud-prevention reviews;
• Incorrect or incomplete delivery information;
• Events affecting suppliers or fulfilment partners;
• Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please allow a reasonable additional period for unexpected carrier delays and contact us so that we can review the tracking information.

Nothing in this policy limits any statutory rights you may have where goods are not delivered within an agreed or legally required period.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If a parcel cannot be delivered or is returned because the customer provided an incorrect or incomplete address, failed to collect the parcel, or refused delivery without a valid legal reason, reasonable reshipping or return costs may apply where permitted by law.

Delivery Attempts and Parcel Collection

The carrier may leave the parcel in a designated safe place, deliver it to a neighbour, attempt redelivery, or direct it to a local collection point, depending on the carrier’s procedures and the delivery options available.

Customers are responsible for reviewing tracking updates and collecting parcels from designated collection points within the period specified by the carrier.

If a parcel is returned to the sender because it was not collected or because delivery attempts were unsuccessful, please contact us to discuss the available options.

Lost Parcels

If you believe that your parcel has been lost, please contact us at contact@norcrestshop.com.

We may ask you to confirm your delivery address, review tracking updates, check with household members or neighbours, and contact the local delivery provider.

We will investigate the shipment with the relevant carrier or fulfilment partner. Carrier investigations may require additional processing time.

If a parcel is confirmed as lost in transit, we will arrange an appropriate remedy, which may include a replacement or refund, in accordance with applicable consumer law.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

• Check the delivery address shown on your order;
• Check any safe places around the property;
• Ask household members, neighbours, reception staff, or building management;
• Review any delivery photograph, card, email, or carrier notification;
• Contact the carrier using the tracking information provided.

If the parcel remains missing, contact us promptly so that we can assist with an investigation.

Damaged Parcels or Incorrect Items

If your parcel arrives damaged, or you receive an incorrect or defective product, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs of the product, external packaging, shipping label, and any visible damage.

Damaged, defective, or incorrect products are handled in accordance with our Return & Refund Policy and applicable United Kingdom consumer law.

Customs, VAT, Duties, and Import Charges

Some orders may be dispatched from fulfilment locations outside the United Kingdom and may be subject to customs processing.

Where taxes, duties, or import charges are collected during checkout, this will be shown before the order is completed.

In limited circumstances, additional charges may be imposed by customs authorities, carriers, or other authorities. Where applicable, responsibility for such charges will depend on the information displayed during checkout and applicable law.

Customers should not be asked to pay undisclosed mandatory charges that the seller is legally responsible for collecting or clearly disclosing before purchase.

Order Changes and Cancellations

Please contact us as soon as possible if you wish to change or cancel your order.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

If the order has already been dispatched, the cancellation and return procedures set out in our Return & Refund Policy will apply.

Consumer Rights

Nothing in this Shipping Policy excludes, limits, or restricts any mandatory rights or remedies available to consumers under applicable United Kingdom consumer protection legislation.

This policy should be read together with our Terms of Service and Return & Refund Policy.

Contact Us

For shipping-related questions, tracking assistance, or delivery concerns, please contact:

Norcrest Customer Support
Email: contact@norcrestshop.com